In the current bad loans have exceeded 20% throughout the banking system. That category includes only loans that exceed 60 days from the due date is considered lost after the central bank regulations. If we were to add and credit exposures with arrears between 30 and 60 days classified as "standard" reach over 30% of the entire banking system.

When problems arise, both banks and customers to find solutions to overcome when, in the interest of both parties. In developing a decision resolving an issue, the bank customer profile and review the previous payment behavior, nature and characteristics of the loan guarantees, customer exposure and other objective factors that led to this situation.

What should you know a customer of a financial institution when they have trouble paying monthly installments, is that a bank used by the courts to recover if the borrowers do not show that they want to pay its debts, bad faith or are there any other option, as stated rehabilitation of claims. If a person is in default due to lower wages or job loss you should look for solutions of the time. One of them would go to the bank and discuss with representatives for debt restructuring - a longer period so the monthly rate to fall. If you can not pay the entire monthly rate must pay at least part, should not go on the idea "I still do not pay anything." A second solution would be to refinance existing loans with new ones that interest rates are reduced considerably and there is maximum transparency regarding the contents of the credit.

Example-case resolved GBC loan broker: Family X had in October 2010, 3 credits for personal needs (short time), 3 credit cards and overdrafts to the total monthly pay rate of about 1660 lei (386 euros) a credit balance of 19.000 Euro. The solution for the crisis: credit consolidation in one by refinancing with a sum of 25,000 Euro for a period of 15 years, paying a monthly rate of 221 euros. The benefits of this family are that they have paid other debts remained at 6,000 euros in savings account (the equivalent rates for the next 27 months) and pay a monthly rate of 57% less.

Loans over a period of more than 10 years with mortgage loans, so most customers look with fear of a good implementation of their mortgage. But as long as rates drop considerably, and for repayment either in part or whole, do not pay any commission, this should not worry. Monthly rate after refinancing is much easier to bear, and as in the example above there is a margin of safety by the savings account designed for extreme cases such as loss of employment for a period of time.

An informed customer is always smart!